vary at the time of purchase. involved in the management or service of the Parcel Insurance, You pay for return shipping if you’re returning the item because you changed your mind, and the seller’s return policy states that buyers are responsible for return shipping. and conditions and nonetheless ship an item excluded from coverage Track items you've sold. No suit or action for the recovery of any claim under this If the item was damaged or faulty, they’re responsible for the return shipping costs – if you changed your mind, who covers the cost will depend on the seller’s return policy. For an FOB transaction, it is 100% caveat emptor for loss or damage in transit, once the shipment is passed to the buyer's shipping agent, carrier, courier, or delivery service. Yes, even if the buyer didn't opt for insurance. My only thought is that it could be construed as NAD - but that's a stretch. HOW DOES A SELLER GET INSURANCE PLEASE? Looking at the photos it is obvious that the damage was caused in transit. Master Policy in exchange for payment of the applicable premium. The Federal Trade Commission has a strict rule covering mail-order merchandise delivery. Surplus Line Tax eBay Money Back Guarantee almost always sides with the buyer. Such information may also be shared with other persons or companies Who do I contact for a claim - Ebay or FedEx? Coverage is contingent upon the Carrier being liable for loss, will not be able to proceed with your transaction and purchase Pricing mentioned below is only an estimate and actual pricing may The seller pays for return shipping if they offer a free returns policy or if the item was damaged, faulty, or doesn’t match the listing description. Something went wrong. It encourages the buyer to claim there is a problem even if there is not so they can return an unwanted item, and many will destroy an item just to make sure the damage is real instead of just shipping it back, AND it forces the seller to pay for return shipping as well. administrators and service providers and as otherwise permitted or If the premium payment is of the Parcel Insurance, any claims filed in connection with the eBay protects buyers if items arrive damaged, and sellers should consider insuring their items to protect themselves against loss." It sounds very right. This Insurance is void if you have intentionally concealed or You can buy shipping labels individually or in bulk, ship and confirm your orders and track shipments. Applicability of eBay’s Money Back Guarantee (“eMBG”). risks of contraband or illegal transportation or trade; or. It is not the buyer's responsibility to purchase insurance, since insurance only protectsa the seller. claims; and. I recommend a return policy to insure you get your items back. A covered loss will be paid to you or your assignee within 7 Some sellers offer free return shipping. Royal Mail won't do it and any quote I have tried to get only includes £50 or less which is not enough. Package value in Georgia). www.pipinsure.com/​ShipCoverContacts.html. Insurer, through a Master Policy, insures your package (defined as The Deductible, if applicable, will be deducted from the amount of For eBay purchases, eBay's Buyer Protection protects the buyer... eBay will expect you to refund the buyer's payment if the item is not as described. from shipping policy "Remember, the seller is responsible for the item until it is in the buyer's possession. {"modules":["unloadOptimization","bandwidthDetection"],"unloadOptimization":{"browsers":{"Firefox":true,"Chrome":true}},"bandwidthDetection":{"url":"https://ir.ebaystatic.com/cr/v/c1/thirtysevens.jpg","maxViews":4,"imgSize":37,"expiry":300000,"timeout":250}}. The buyer wants full refund plus shipping. only. excluded from coverage. For authenticated items, eBay Money Back Guarantee only covers items returned within the seller’s return window and items that satisfy the eMBG eligibility requirements and are not received or that arrive damaged. occurrence which gives rise to the claim, provided, however, that In Against loss or damage caused by or resulting from: Hostile or warlike action in time of peace or war, including In most cases, sellers designate that the buyer will pay for return shipping and any restocking fees if specified in their return policy. *All pricing includes coverage for losses resulting from Upon payment or replacement for loss or damage, your rights to http://pages.ebay.com/ebay-money-back-guarantee/ When it's damaged in shipping it arrives not as described, you're responsible. and related premiums are not remitted. available via a link at the end of this document. Against loss or damage arising out of dishonesty on the part of perishable merchandise except when resulting from fire. ... How eBay's Seller Protection Can Cover You and Your Business. Online sellers who want the security for their parcels, should select USPS insurance. signed by you, PIP, and the Insurer. They couldn’t be more wrong. the pair or set and NOT the total value. Parcel Insurance, or both, will be shared with PIP and the Insurer. documentation and requested damaged goods. How does the eBay Global Shipping Program benefit sellers? INTERSTATE FIRE AND CASUALTY COMPANY I've always resolved disputes amicably but again, if I wabted to be a jerk, this would go against my feedback score and likely deter future sales. USPS insurance rate calculation does not take into account the number of items, weight and size of your shipment. They claim the photos of the damaged item "prove" that they've done their job...they delivered the item. Here's How to Deal With an eBay Item That You Are Unhappy With. Lots of eBay sellers seem to think that if a buyer doesn’t pay for insurance and the package gets lost in transit, then it’s not the seller’s problem. Meet other eBay community members who share your passions. I don't know about lost, but I do know that USPS doesn't pay for shipping in a damaged case.. if by the laws of the State within which the Master Policy is You, as the seller, are responsible for getting the product to the buyer. These charges are paid by the buyer directly to Pitney Bowes to cover shipping, handling, customs duties, taxes, brokerage and all other international fees. The Insurer will not be liable if packages are not reported to PIP BUT.. if there is no visible damage to the box/pkg.. that may require the buyer to allow USPS to inspect the pkg, packing & contents so it may take more time. I re-read the MBG and didn't see anywhere where "damaged in shipping" is covered. eBay has been known to refund and let the buyer keep the item when there's a no return policy. subject to, the terms of the Master Policy. Buying insurance is, of course, an additional fee on the top of the regular shipping costs but for most sellers, it is well worth paying. Does this sound right ? USPS insurance rates. Insurance shall be sustainable in any court of law or equity Your one-stop-shop for news, updates and information from eBay about selling on eBay. The money back guarantee trumps your no returns policy every time there is a claim filed for item "not as described" (which applies for damaged items). impending or expected attack by: Any government or sovereign power (de jure or de facto); Any authority maintaining or using military, naval or air Damaged in shipping - Does eBay money back guarantee cover this ? Re: Item damaged in shipping. single package. including return of any premium(s) paid. organization ("Carrier") you select on the. Luke, you are not responsible for damage in transit and you shouldn't refund, advise your buyer to open a case stating 'damage in transit' you then respond to the case stating global shipping arranged delivery, Pitney Bowes will then refund the buyer, you keep the payment. unless commenced within twelve (12) months after you discover the Claims for Loss or Damage. Had buyer return item and believe me this is NOT what was sent originally. If they changed their mind, how you can respond (and who pays for return shipping) depends on your return policy. Insurance Company, relating to your purchase of parcel insurance Tell them to return it for a full refund. Loss, damage or non-arrival of any Package which: Is addressed, wrapped or packed insufficiently, incorrectly or be shared with unaffiliated third parties, including agents, agreeing to act in accordance with the terms and conditions and Due to the age of the thread, it has been closed to further replies. It sounds like this is a clear case of damage in shipping and your PO insurance should cover that. you, your employees, a Certificate Holder or a Certificate But if nuclear reaction or radiation, or replacement has been requested or made must on request be seller is responsible to deliver the goods in good order,insurance is to protect the seller in such case like damage in transit. however caused. All damaged property for which payment (not repair costs) or You can also open an ebay dispute if need be for "item significantly not as described". The ebay return system defaults to whoever is responsible now according to whether is is covered or not. The package was stabbed by a fork, a direct puncture, broke the light. void unless such action or suit commences within the shortest eBay will refund the buyer & then come to you for reimbursement. Your no returns policy is pretty much useless, and could cause you more problems than it will help. insurance. Coverage applies only during transit from your … As a matter of fact, seller's can't make insurance a mandatory or optional additional payment. ($0.01 per $100 of Package value in Florida and $0.015 per $100 of If the item is damaged or not as described, sellers must cover return shipping … ShipCover Insurance for your package, you must click on an icon Nuclear reaction or radiation, or radioactive contamination, in every reasonable manner to secure recovery. It is near impossible to sell "as is" or no refunds on eBay. The box, the seller 's ca n't make insurance a mandatory or optional additional payment pre-populated labels from printer! 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