Why the seller is responsible for any lost or stolen packages, when a tracking number was provided? If you are ready to save money for your business, please schedule your complimentary 15-minute discovery call with Ben. after 10 days of delivery, buyer contacts me that she never got it and asking me if I had a insurance. Whose responsibility is it to ensure full delivery, and who pays for a stolen package? Sounds like it's up to the buyer now to do some investigating. If you're going to be scandalized that she asked for a replacement — well, you know that Amazon would replace the item, no questions, don't you? As a former Postal Supervisor I can tell you that unless you insured that package you are going to be the one who is going to have pay the buyer their funds back. You can help the customer by having her PO check the GPS, and having her ask her neighbors. Nearly 70 percent of homeowners expect to receive packages this holiday season, with 3 of 5 consumers receiving more packages during this period of time than any other time during the year. If Etsy closes that … Maybe she wasnt tracking it right away and then after awhile, realized she had not received it yet, checked the tracking and then it was shown it was delivered. It's also the buyers responsibility to have a safe place for packages to be left. Always include a “return to sender if undeliverable” statement on your shipping labels. Same house number, different street? In the e-commerce world, lost mail can become a big problem for merchants and consumers. You accepted the funds before the buyer received the package. Sign-up for this newsletter to get breaking news alerts sent right to your inbox and to get a heads-up on some of the highlights coming-up on the radio station. Vang said it’s often the seller’s responsibility to have insurance. Deliveries here  via all means, USPS, FedEx, UPS during the shutdown have been running quite slow. eBay gave them a $250 refund. Often, it’s up to the seller of to ensure that you receive your package. What Should I Do if a Customer’s Package is Lost During Shipping? 1. Neighbor? The seller subsidizes shipping, includes free product and ships quickly. Having your Amazon package lost or stolen is always a nightmare. They weren't able to recover the package and had me present proof of the value of the item and shipment and reimbursed me for the lost package. Front door? The customer simply spent money for a product they did not receive and bears none of the responsibility – and thus none of the grief. The seller posts the item/s on behalf of the buyer who has paid the postage cost. they do not because why should they lose any money that would be terribly unfair wouldn't it! Side door? The purchaser's contract is with you and if you do not make sure that the item is delivered to him then he will claim from you. It's the fault of the USPS, so therefore the buyer should file a claim with the USPS, or ebay not the seller. These could prove to be very useful for finding packages that get lost. From my understanding, USPS shipping insurance cover lost and damaged package, if the package is showed as delivered from tracking ID but the receiver claimed he never got the package, wouldn’t this consider a stolen package rather than a lost package. Packages do get stolen from people's porches and apartment entryways. Packages do get stolen from people's porches and apartment entryways. Seen this situation several times reported about here during the Covid-19 pandemic. Was there an attempt to deliver the package and the customer didn’t pick it up? There are various options of liability when one is shipping a package to another. The seller can work that amount into the price of the item or handling cost. If the package is stolen after delivery and you are not responsible for it. Last I checked, even a Ring doorbell cam only allows live feed access unless you pay extra for storage. As we approach prime package theft season, I was hoping someone could provide me information on who is legally liable for stolen packages? It is up to you how you want to handle the situation with the buyer. If the package costs $ 100 or upto this amount, UPS will compensate the person with the same amount and no additional amount in the name of anything. The buyer is irate at the seller who is completely blameless. CJAD 800 - Breaking News Alert / What’s On; Be the first to know! You have contracted with the seller to deliver to you some merchandise. Choosing an Electricity or Natural Gas Supplier in New York State. But he must called up to sender person and inform them that your package is not reached at you or receiving address. @RiverCityJAC  Deliveries are taking longer and I don't track daily all of my purchases. Possible stolen package, delivered by FedEx. Again, the buyer is making an initial claim 4 months after the items were delivered. If Etsy closes that … You are asking only that the package reach its destination and certifying that the company's responsibility ends with dropping the package at the door. If you receive a customer message about an Amazon stolen package, respond to them promptly. So if the buyer wasn't watching tracking every single day, I could see it being 10 days before they would realize it hadn't delivered. It is completely irrelevant what some sellers choose to put in their listings, it is the seller's responsibility to ensure their buyer receives the item they have paid for. The terms of that deal govern the extent to which you can seek reimbursement for a delivery that never arrives. Nearly 70 percent of homeowners expect to receive packages this holiday season, with 3 of 5 consumers receiving more packages during this period of time than any other time during the year. Melissa, it is the sellers responsibility to get the package to the customer, having it delivered to a different address is not getting it to the customer....you need to claim of the shipper for delivering it to the wrong address...for as much as you insured it for, and refund the customer in full. Sometimes package scanned as delivered shows up a few days afterwards. To maintain your customer satisfaction rate, it should be a major priority of any online business to actively avoid lost packages. Contact USPS and get the GPS coordinates of the delivery scan. Once the package is marked as delivered you cannot be responsible for it. 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